Kayako Fusion Helpdesk is multifunctional system with a web interface to manage tickets, emails, contacts, files, contracts and SLA tasks (for collaboration). Includes self-service portal modules, live chat and desktop sharing, a monitoring system for visitors to the customer portal. Possible SaaS option. The integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages via chat, email, Facebook and Twitter. Kayako’s technical support software comes with powerful pre-built features that allow customer service teams to easily manage requests and conversations on any channel and offer better support to customers as they grow.
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